Results, measured

Thrive needed more than a prettier website. Their prior agency optimized for clicks and views while leads, no-shows, and paid-media performance sat in silos—especially with a non-cloud EHR. We rebuilt the brand site, launched chat, migrated the Recovery Lounge onto Mindbody, and connected appointment data to ads and CRM reporting. Year over year, website leads rose 12×. Over 3+ years of partnership, monthly appointments grew about 143%—with Thrive’s organic social and operations sharing the credit.

Constraint: Lead capture & measurement

Meta instant forms produced cheap but unprofitable leads. We replaced them with a digital assessment, refreshed creative mid-campaign with AI UGC video, then redesigned the landing page — averaging a 4.2 ROAS over six months and cutting cost per lead 86% in the first month after the redesign.

Constraint: Lead quality & acquisition economics